Privacy Policy

This Privacy Policy explains how Suraiyosaidovadesk ("Suraiyosaidovadesk", "we") collects, uses and protects personal information when you visit suraiyosaidovadesk.com, create an account, subscribe to one of our help desk plans or contact our team. Effective date: 2026-10-01.

Who we are

Suraiyosaidovadesk, registration , . Contact: [email protected] · .

Suraiyosaidovadesk is an online help desk platform (ticketing, shared inbox, knowledge base, automated replies, queues and team performance reports). It is sold as a monthly subscription with plans based on the number of agents, and it is delivered entirely over the internet — there is no physical product and nothing is shipped.

Information we collect

Information you give us: name, work e-mail, phone, company name, billing address and the number of agents on your plan when you sign up, request a demo or contact support.

Information collected automatically: device and browser type, IP address, pages visited, referring ad or link, and cookies and similar technologies used to measure visits and ad performance.

Information from payment processors: confirmation that a payment was approved or declined, the card brand and the last digits. We do not store full card numbers on our servers.

Account usage data: logins, agent seats in use, ticket volumes and feature usage, which we use to bill the correct plan and keep the service stable.

Data you process inside the platform (your end customers)

When you connect e-mail, website chat or social media inboxes, the messages and contact details of your own customers pass through Suraiyosaidovadesk. That content belongs to you. We process it only to run the service for you — to deliver, route, store and search tickets, apply your automations and generate your reports.

We do not use your tickets or your customers' messages to build advertising audiences, and we never upload that content to Google, Meta, TikTok or any native ad network.

How we use your information

To create and maintain your account, charge the monthly subscription, and provide the ticketing, shared inbox, knowledge base and reporting features.

To answer your requests, send transactional messages (receipts, renewal reminders, security and service notices), prevent fraud and abuse, and improve the website and the product.

With your consent where required, to send marketing e-mails about plans and features and to measure the advertising campaigns that brought you to our website. You can unsubscribe at any time from the link in any marketing e-mail.

Cookies, pixels and advertising

We use essential cookies (login, session, security), analytics cookies and advertising cookies and pixels.

Google: we run Google Analytics and Google Ads remarketing and conversion tags, which may show our ads to people who have visited suraiyosaidovadesk.com. You can opt out at google.com/settings/ads and with the Google Analytics opt-out browser add-on.

Meta: we use the Meta Pixel and the Meta Conversions API (server-side events such as page view, trial start and subscription purchase). These events carry business contact and purchase data only — no health information and no personal condition data are ever sent.

TikTok: we use the TikTok Pixel to measure clicks and subscriptions from TikTok ads.

Native advertising: we use the cookies and measurement tags of Taboola, Outbrain and NewsBreak to attribute visits and subscriptions from articles and native placements.

You can manage cookies in your browser and opt out of interest-based ads in each platform's ad settings. We do not send health information to advertising platforms.

Sharing

We share information only with providers that help us operate: cloud hosting and data storage, payment processing, transactional e-mail, customer support, analytics and advertising measurement. They act on our instructions and may not use your data for their own purposes.

We also share when required by law or by a valid legal request, and in a merger, acquisition or other business transfer, in which case we will inform you.

We do not sell your personal information.

Your rights

Depending on where you live (including California and other U.S. states), you may request access, correction, deletion, portability, and opt out of targeted advertising. Write to [email protected]. We will not discriminate against you for exercising your rights.

If you are an end customer of a company that uses Suraiyosaidovadesk, please contact that company directly; we will forward your request to them as the controller of that data.

Retention and security

We keep information only as long as needed for the purposes above or as required by law, and protect it with reasonable technical and organizational measures such as encryption in transit, access controls and logging.

After a subscription ends, account and ticket data are kept for a limited period so you can reactivate or export, and are then deleted. You may ask for earlier deletion at [email protected].

Children

Our website is not directed to children under 13 and we do not knowingly collect their information. Subscriptions may only be purchased by people aged 18 or over, acting for a business.

Changes and contact

We may update this policy; the date above shows the latest version. Questions: [email protected], , .